Patient Information
Bringing a Dog Into the U.S. – New Rules as of August 1, 2024
If you are bringing a dog to the U.S., starting on August 1, 2024, there are new steps you need to take. These steps depend on where your dog has been in the past 6 months.
What to Expect at a Veterinary Appointment
Knowing what you should be able to expect from your first appointment at our veterinary hospital will help to make the process such more pleasant for both you and your pet.
Get Settled
We ask that all of our clients arrive about 10 minutes early to give themselves time to fill our New Patient Form. To save a bit of time, you can complete the New Patient Form online in advance.
Meet Your Veterinarian
One of the members of our veterinary team will review your pet's history and discuss their issues with you. You can ask them any questions you would like, and we will be sure to dedicate time to answering them.
Examination, Diagnosis & Treatment
Once your pet has been assessed, we will provide you with a diagnosis and options for treatment. Your veterinarian will work with you to determine a treatment plan for your pet.
After your visit, we will create a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan. We will keep this information on hand for whenever you need it.
Our Pet Care Philosophy
We are proud to serve pet owners in our veterinary facility located in Liberty Lake. At Legacy Animal Medical Center , we are dedicated to providing you and your pet with state-of-the-art veterinary service, delivered with care and compassion.
We are passionate about preventative care, client education, and treating each one of our patients with the care and dignity they deserve.
Hospital FAQs
Learn some more about our office's policies, payment options and appointment booking procedures by reading through our hospital's FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit as a financing option. They provide an easy application process that will give you results within minutes.
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with you before leaving our facility, requiring a deposit based on this estimate before providing any treatment.
- Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
In the event that your pet needs emergency care during our regular business hours, please contact us right away.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, try to let us know as soon as you can. This way, we can reschedule you as soon as possible and offer the opening to another one of our clients.
- What types of animals do you treat?
We provide veterinary care for cats, dogs, birds, reptiles, amphibians and exotic mammals like rabbits or guinea pigs.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics or surgery are required, a deposit is required up front, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Pet Owner Resources
Here are some helpful links for your pet's health.
